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Frequently asked questions
General
Birthday Club is a subscription service that puts you in control of how and when balloons are delivered for your family and friends!
Choose your membership level and the subscription fee will be converted to a Club Credit. You will be able to apply your balance throughout the year at Club prices, customize your package options, and schedule free delivery!
Yes! All packages are able to be customized based on preferred colors or character themes.
Please note however, that not all theme choices can be accommodated due to possible licensing restrictions, discontinued etc. In the unlikely event that your requested theme is discontinued or unavailable...we will contact you to find a fantastic alternative solution!
No problem. No delivery fee will be charged so long as the new location is within the designated delivery zone (11 miles from our location)
IF your location is outside of our delivery zone, it will not allow you to enter the address for delivery.
Please contact us to discuss if you have any issues!
info@upintheairballoons.com
So long as the recipient lives within the delivery zone (10 miles from our location)....we can deliver the balloons for free.
If the recipient/s live outside of the delivery zone - delivery fees may apply. Unfortunately, we cannot deliver to anyone that resides beyond 15 miles of our store location.
Yup! Most members decide to pre-order their balloons once their point balance is applied for a "set it and forget it" experience!
Each year, you will have the opportunity to reorder the same package/s or change it up! (change from a Deluxe to Jumbo)
In the event that your order needs to be changed/updated....simply go back into your member profile and click on "my orders"....or contact us and we will be happy to help!
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